General Terms and Conditions

1. Labnetworx, registered office at B 704 Gitanjali Apartments, Vikas Marg Extension, Delhi - 110092, India is a propreitary healthcare consulting company that provides its products and services to consumers, patients and doctors.
2. The Goods & Services Tax (GST) number of Labnetworx is 07AAAPT0470B2Z5.
3. Labnetworx products include sale of medical devices. These products are offered on e-commerce platforms like Amazon India.
4. Our services include tests for genetic disorders and other rare diseases including cancer and associated software and consulting services listed on the website.
5. Consulting services with individual clients are governed by specific terms and conditions and supercede these GTC.
6. Tests are outsourced: Labnetworx does not perform the tests. These are send-out to our partner reference laboratories. Most often our partner laboratories are high quality providers and have accreditation to College of American Pathologists (CAP), ISO 15189 and other similar quality credentials. We take care to select only high quality laboratories to ensure that the results are accurate and valid. 
7. Reports produced by partner laboratories are provided to the patient "as-is" on the letterhead of the performing laboratory and without any modification. Most reports are sent in a PDF format either by email or posted on the patient's account in the website. There will be a cover note on the letterhead of Labnetworx that will provide our interpretation, comments and future course of action accompanying the report.
8. All Labnetworx products and services are free of obligation and non-binding. Samples collected from patients are sent to our partner laboratories for testing. Test performance by the partner laboratory is outside the scope of Labnetworx services and cannot be guaranteed. Labnetworx is not liable for any error committed by the partner laboratory.
9. Prices for healthcare services are exclusive of GST. At present, healthcare services are exempt from GST as per Notification No. 9/2017 - Integrated Tax Rate dates 28-06-2017, entry 77. The said notification defines Health Care services as any service by way of diagnosis or treatment or care for illness, injury, deformity, abnormality or pregnancy in any recognized system of medicines in India and includes services by way of transportation of the patient to and from a clinical establishment, but does not include – hair transplant or cosmetic or plastic surgery,except when undertaken to restore or to reconstruct anatomy or functions of body affected due to congenital defects, developmental abnormalities, injury or thus, all treatments excluding cosmetic treatments have been covered by this definition.
10. Each sample collected and sent to a reference lab by Labnetworx will be accompanied with a Test Request Form and Informed consent. These forms and consent documents are as per the terms of the partner reference laboratories. In some cases, Labnetworx consultants will send the test request form electronically to the partner laboratory using our specific account. This reduces the error in sample mix-up and provides the clinical information in an optimum format.
11. Payment for tests requested through Labnetworx are to be made in advance through (1) Our secure payment gateway or (2) Via wire transfer to our account as per details given in point 12 or (3) Via Cheque or Demand Draft in favor of "Labnetworx". In case of delayed payments, Labnetworx is entitled to charge an interest of 18% per annum to the payer.
12. Wire Transfer instructions: 
Official name of receiving institution: HDFC Bank
Receiving account number: 50200028456290
Receiving account title: LABNETWORX
RTGS / NEFT IFSC: HDFC0000278
Routing / ABA number of receiving institution: 110240036
International SWIFT Code & Bank Identification Code: HDFCINBBXXX
Address of receiving institution: HDFC Bank, C-1 Alpha Plaza, Alpha Commercial Belt, Greater NOIDA – 201308, Uttar Pradesh, India
13. Samples are test requests are sent to the partner laboratory for testing only after receipt of 100% of the payment. Delay in payments may result in delay or non-receipt of the report.
14. Payments made to Labnetworx are non-refundable even in cases where the partner laboratory was unable to perform the test for any reason. Every effort will be made to send another sample to the partner laboratory to get an appropriate report.
15. Labnetworx is physician-owned and is a proprietorship belonging to Dr Sunil K Tadepalli, MBBS, MD (Biochemistry).
16. Testing by partner laboratories is based on the highest and most current scientific and analytical standards. However, in very few cases the test may not show the correct result e.g. because of the quality of sample or data provided or unforeseeable or unknown reasons that cannot be influenced by Labnetworx. In such cases, Labnetworx is not responsible and/or liable for the incomplete, potentially misleading or even wrong result as there are too many unknown variables affecting the quality of the result.
17. Based on the consent provided, Labnetworx is permitted to store raw data, reports or any material provided by the patient.
18. All intellectual property including brand names, patent rights, copyrights, trade marks, designations & know-how belong to the respective owners or partners. 
19. All effort is made to keep the content on the website current and valid. However, any information provided may not be construed to me medical advise. You are advised to consult your medical provider for the use and interpretation of the information.
20. Labnetworx reserves the right to modify these General Terms and Conditions at any time.
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